Frequently Asked Questions

1. How do I book my wedding rentals?

All bookings are done through our website. Simply browse our selection, enter your 4 day rental period, add your desired items to your cart, and follow the checkout process. Once your booking is complete, you will receive detailed instructions for pick-up and drop-off.

2. Do you offer delivery services?

We do not offer delivery services at this time. All rentals must be picked up and returned to our location. We provide clear directions for both pick-up and drop-off in your booking confirmation. We are located in Pailsey, Ontario.

3. What is your deposit policy?

We collect a 50% deposit upon booking to secure your rentals. This deposit is fully refundable up until one month before your scheduled pick-up date. If you need to cancel your order, please contact us as soon as possible to discuss your options.

4. When is the balance of my order due?

The balance of your order must be paid 7 days prior to your pick-up date. You can conveniently settle your balance in one of two ways:

1. E-Transfer: Send your payment to [email protected].
2. Credit Card: If you prefer to pay by credit card, we can provide you with a secure payment link for online transactions.

If you have any questions or need assistance with the payment process, please don’t hesitate to contact us!

5. What is the rental period for the decor items?

All rentals are for a period of up to 4 days at the prices listed on our website. This allows you the flexibility to set up and enjoy your event without feeling rushed.

6. What items do you offer for rent?

We offer a wide range of wedding/event rental items, including arbors, furniture and linen, unique decor items, and more. Browse our catalog on the website to see our full selection.

7. What if I need to make changes to my order?

If you need to make changes to your order, please contact us as soon as possible. Changes can be made up until one month before your pick-up date.

8. Do you require a security deposit?

We do not require an additional security deposit beyond the 50% booking deposit. However, we do ask that all items are returned in good condition.

9. What should I do if something is damaged or missing?

If any items are damaged or missing upon return, please notify us immediately. We will discuss the next steps and any potential charges that may apply.

10. Can I see the items in person before booking?

We currently do not offer in-person viewing of items. However, our website features high-quality images and detailed descriptions to help you make your selections.

11. How can I contact you for further questions?

Feel free to reach out through our website’s contact form or email us directly at [email protected]  We’re happy to assist with any questions you may have!