Frequently Asked Questions

1. How do I book my wedding rentals?
All bookings are completed through our website. Simply browse our selection, enter your 4-day rental period, add your desired items to your cart, and follow the checkout process. Payment is made in full at the time of booking to reserve your rentals. Once your booking is complete, you will receive detailed instructions for pick-up and drop-off.

2. Do you offer delivery services?
We do not offer delivery services at this time. All rentals must be picked up and returned to our location. We provide clear directions for both pick-up and drop-off in your booking confirmation email. We are located in Paisley, Ontario.

3. What is your payment policy?
All rentals are paid in full at the time of booking through our website. This secures your items for your selected rental dates.

4. What is your cancellation and refund policy?
If you need to cancel your order, please contact us as soon as possible. Cancellations made more than 30 days before your scheduled pick-up date are eligible for a full refund. Cancellations made within 30 days of the pick-up date are not eligible for a refund, as your items have been reserved and removed from availability for your rental period.

5. What is the rental period for the decor items?
All rentals are for a period of up to 4 days at the prices listed on our website. This allows you the flexibility to set up and enjoy your event without feeling rushed.

6. What items do you offer for rent?
We offer a variety of wedding and event rental items, including arbors, small furniture pieces, display items, decor, and more. Browse our catalog on the website to see our full selection.

7. What if I need to make changes to my order?
If you need to make changes to your order, please contact us as soon as possible. Changes can typically be made up until one month before your pick-up date, depending on item availability.

8. Do you require a security deposit?
We do not require a security deposit. However, customers are responsible for returning all items in the same condition they were received.

9. What should I do if something is damaged or missing?
If any items are damaged or missing upon return, please notify us as soon as possible. We will review the situation and discuss any replacement or repair costs if necessary.

10. Can I see the items in person before booking?
We currently do not offer in-person viewing of items. However, our website includes detailed descriptions and photos to help you choose with confidence.

11. How can I contact you for further questions?
You can contact us through our website’s contact form or email us at [email protected] 
We’re happy to help with any questions.